Find answers to common questions or get in touch with our team
Request deletion, verify account ownership or get help if you cannot sign in.
Go to account deletion →AusBUG is free on both the iOS App Store and Google Play — no ads, no subscriptions. Search "AusBUG" or use the Download App button above.
Tap the + button on the map and choose what you saw: a hazard, a near miss or Local Knowledge. Check the pin is in the right spot, add a note, and post (you need to be signed in). Reports appear on the map for the whole community.
Yes — open a route and tap Offline to download the maps for that ride, then navigate with no connection.
Grant location permission: on iPhone, Settings → Privacy & Security → Location Services → AusBUG → "While Using the App". On Android, Settings → Apps → AusBUG → Permissions → Location.
Can't find your answer? Send us a message and we'll get back to you as soon as possible.
Chat with other riders in the app's Discussion tab — local cycling news, tips, and route talk from the community.
Open AusBUG → Discussion
Stay updated with new features, cycling tips, and Melbourne bike path highlights on Instagram.
Follow @bikeroutes_au →